Shipping policy
Shipping Policy
Thank you for shopping with us. Please review our shipping policy carefully to understand how orders are processed, shipped, and delivered.
Processing Time
All orders are processed within 3–5 business days (excluding weekends and public holidays). Processing time includes order verification, quality checks, packing, and handoff to our logistics partners.
Once processing has begun, orders are quickly prepared for shipment, which may limit the ability to modify or cancel the order.
During peak periods such as holidays, promotions, or high-volume sales events, processing times may take slightly longer. We always do our best to ship orders as quickly as possible.
Estimated Shipping Times
Shipping times begin after the order has been processed.
United States / Canada / Europe: 6–12 business days
Australia / New Zealand: 8–15 business days
Delivery times are estimates and may vary due to factors beyond our control, including customs clearance, carrier delays, weather conditions, or public holidays.
International Shipping & Customs
We ship internationally and work with trusted global carriers. Please note that we do not control customs authorities and are not responsible for delays caused by customs inspections or clearance procedures.
Any customs duties, taxes, or import fees are the responsibility of the customer. We recommend checking with your local customs office for more information before placing an order.
Tracking Information
Once your order ships, you will receive a shipping confirmation email with tracking details.
Please note:
Some carriers may take 2–5 business days to update tracking information.
If tracking has not updated after 5 business days, please contact us for assistance.
Delayed Deliveries
In rare cases, deliveries may take longer than the estimated timeframes due to external factors. We appreciate your patience should this occur.
If there are no tracking updates for an extended period, please contact us and we will review the situation and assist accordingly.
Lost, Stolen, or Damaged Packages
If your package is marked as delivered but not received, or if it arrives damaged, please contact the shipping carrier directly to file a claim.
Once an order is handed over to the carrier, delivery is managed by the shipping provider. We’re always happy to help guide you through the next steps if any issues arise during transit. However, if your item arrives damaged, you may contact us with clear photo evidence and we will review the case.
Incorrect or Insufficient Address
Customers are responsible for ensuring that all shipping details are accurate and complete at checkout.
Address changes cannot be made once processing has begun.
We are not responsible for orders lost, returned, or undeliverable due to incorrect or insufficient address information.
Packages returned to us as refused, unclaimed, or undeliverable may not be eligible for refunds.
Separate Packages
In some cases, orders may be shipped in multiple packages due to:
Items being sourced from different warehouses
Weight or shipping restrictions
Temporary stock availability
If this occurs, you will receive separate tracking details where applicable.
Holiday Season Notice
During high-volume periods such as holidays, shipping and processing times may be slightly extended due to increased demand. We kindly ask for your patience during these times and assure you that all orders will be delivered.
Contact Us
If you have any questions regarding shipping or your order,
please contact us at: 1vilora.co@gmail.com We’re always happy to help.