Refund policy

Return Policy

We offer a 14-day return policy, which means you have 14 days after receiving your package to request a return.

To be eligible for a return, your item must be in the same condition that you received it unworn or unused, unwashed, with all original tags attached, and in its original packaging.You’ll also need your receipt or proof of purchase.

To start a return, please contact us at 1vilora.co@gmail.com

Do not send your item back without contacting us first. Once we review your request, our team will provide the return instructions and address. Any items sent without prior communication will not be accepted.

Exchanges

We do not offer direct exchanges.

The fastest way to ensure you get what you want is to return the item you have and make a new purchase once your return has been approved.

Return Costs

Customers are responsible for their own return shipping costs.

A $3 USD handling fee will be deducted from the refund total.

Original shipping costs are non refundable.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned:

Underwear and socks

Items discounted 40% or higher at the time of purchase (final sale)

Gift cards

1+1, 2+1, or similar promotional bundles must be returned in full to be eligible for a refund

Refunds are not available if delivery fails due to an incorrect address or an unreachable recipient

Packing & Return Requirements

We offer a specific right of return for your purchase and expect a respectful return process in exchange.

All items must be:

Properly wrapped and packed in their original bags and packaging, or in a clean, sealed outer package

Unworn, unwashed, and with all original tags attached in order to be approved. 

 

Refunds

Once your return is received, inspected, and approved, you’ll be automatically refunded to your original payment method within 10 business days.

If your return is denied, our team will contact you with further instructions.

Please allow 7-21 business days for your return parcel to reach our facility and be processed.

Keep in mind that it may tae additional time for your bank or credit card company to post the refund.

If more than 28 business days have passed since your return was approved, please contact us at 1vilora.co@gmail.com

Damages and Issues

Please inspect your order upon arrival and contact us immediately 

If the item is defective, damaged, or you received the wrong item.You must report any issues within 3 days of delivery.Any damages reported after this period are considered wear and tear and will not be eligible for refund or replacement.

If a package shows no tracking updates for 15+ days, please contact us so we can investigate and resolve the issue.